Privacy Policy


Privacy Policy

Policy of Confidentiality

Turkmenistan Airlines, Open Joint-stock company, hereinafter referred as the Airlines undertakes to ensure the confidentiality of information about their customers.

We care about the protection of personal information provided by you to Airlines via our website, following the safety protection rules and use it in lawful purposes only.

We will never share your personal information to any third party intentionally without your prior permission or if we do not have a legal obligation, only using this information to process your request.

Please contact us to check the information provided by you.

Protection of information

We take the necessary steps to protect the data from unauthorized access, alteration, disclosure or destruction. It means the internal control of gathering, storage, processing and security measures as well as measures to provide the physical data security to prevent unauthorized access to the systems where we store the personal data.

We provide access to personal customer data only to those employees, suppliers, and agents of the Airlines, who need this information to operate, develop and improve our services. These persons should provide the confidentiality of the information on the contractual basis.

Security policy

To protect the safety of your personal information when booking flights on the website Secure Sockets Layer (SSL) with 128-bit encryption technology to securely transmission of your data is applied. This connection encrypts all your personal information including credit/debit card, so it is impossible to read the data during the transmission by Internet.

If your Internet browser does not support SSL, we recommend you to update your current browser version to the latest in purpose to increase the level of security of transactions, otherwise transmission of your personal information may not be sufficiently protected, and in this case, the Airlines do not bear the responsibility for security

Cookie Policy

Cookie is a small part of data transmitted from the site and temporarily stored in the user's browser. The browser then returns the cookie to the web-server at the next attempt to open website page. Cookies allow a website to personalize your visit and improve your user’s experience when you visit the website. uses cookies to collect information about how visitors use to remember the visitor’s preferences (e.g., country, language) and create visitor’s profiles for retargeting. The tracking is anonymous and contains no personal information about you.

Visiting you agree that Turkmenistan Airlines OJSC locates cookies on your device.


Please, send the questions or claims concerning your personal data protection by Turkmenistan Airlines OJSC to We will reply you as soon as possible.

To view and change their personal data as well as to claim concerning the use of your personal information by the Airlines, please send a written request and a copy of a document proving your identity at the following address:

Turkmenistan Airlines OJSC
Ashgabat 744008
Phone: +99 312 391893; +99 312 391747;