The Regulation and Agreement between the passenger and the website for online sale of air tickets of the Airline (hereinafter referred to as the “Agreement” – the agreement with the Passenger and the Regulations of the Airline) on the Turkmenistan Airlines Open Joint Stock Company www.turkmenistanairlines.tm and mobile applications of the Turkmenistan Airlines Open Joint-Stock Company (hereinafter referred to as the “Airline”) acts on behalf of any person entitled to online sale of air tickets for flights and the performance of additional services related to the Airline, and concludes an agreement with this passenger and is the official website for online sale of air tickets and the use of additional services of Internet banking (booking).
According to the “Regulations and Agreement between the Passenger and the Website of the Airline”, a passenger who has confirmed their consent to this agreement by clicking on a special button on the website is themselves liable in other authorities for any illegal actions, and the Airline is not liable for any illegal actions committed by the passenger after the passenger has officially declared this on the website and clicked the “I Agree” button for the Airline to issue an air ticket.
It is also noted that if violations of the Airline’s regulations or illegal activity are detected and reported to other authorities, the Airline will take appropriate action.
The terms of this agreement are offered without any changes to the definitions of terms or the Airline’s current regulations.
1. Terms and Definitions:
1.1. We inform you that a Passenger must be an individual (over 18 years of age) who has full legal capacity to purchase and issue air tickets listed on the Airline’s website and is not engaged in illegal business activities or activities that cause damage to the Airline. However, they must be able to issue air tickets only for personal use, for family members, and to enjoy the benefits associated with the Airline’s additional services. (We also warn you that if a passenger or third parties are found to be engaged in illegal activity despite warnings, the Airline will not be held liable for such illegal activity or violations, and appropriate measures will be taken in accordance with the regulations.)
1.2. The electronic air ticket (hereinafter referred to as an Air ticket) is a document confirming a passenger's agreement to travel on an aircraft, containing information about baggage and carry-on baggage in electronic or written form that the passenger may take with them, based on the terms and conditions of the rules of use, provisions, and internal documentation of the air ticket of the Airline of the departing passenger.
1.3. The flight itinerary air ticket is a specified electronic or printed version of an air ticket, including full information about the flight on board, the passenger’s flight route, the type of aircraft on which the passenger is flying, an identifier for electronic ticket issuance, etc. If necessary, it is sent to the passenger electronically as a document confirming the purchase of an electronic ticket, as well as for notification. The passenger can view their air tickets after registering for a personal account and can download them to their personal account or receive a paper copy at all points of sale.
1.4. The website and mobile applications for providing electronic air tickets are an automated system for providing electronic air tickets based on internal documents, orders, and instructions approved by the Airline, which are put up for public sale in accordance with flight schedules, containing information on the availability or unavailability of seats on air flights, on fares and the rules for their application, as well as other conditions for the provision of services by the Airline.
1.5. The relevant specialist/employee of the Airline is an employee/specialist of the Airline who performs the operations required for the passenger’s air ticket on the basis of technical or relevant orders, instructions and documents and directly assists in servicing passengers.
1.6. Payment systems – The Bank accepts payments for online air tickets and additional services to the Airline's electronic account created for online services. Other organizations that have an agreement with the Airline at the time of payment for the receipt of such payments are considered "Bank Online Payment Services," and all online payment transactions are processed through the Bank's own payment systems. (The information and security of payments made by the Bank are the property of each bank's own online payment systems and are processed there.)
1.7. Passenger – an individual who, guided by the terms and conditions of this agreement, agrees to the provisions of the Airline and has the right to purchase an air ticket, and also assumes all responsibilities after purchasing an air ticket.
1.8. Air ticket – the route and fare selected on the Airline’s website and mobile applications, as well as, in accordance with the applicable rules, the provision of services for providing an electronic air ticket, which is issued by the passenger based on their personal data. (If the passenger provides incorrect personal data, the Airline shall not be liable, and appropriate measures will be taken to correct the incorrect data, if possible, based on the Airline's terms and conditions for using air tickets.)
1.9. Regulations, Orders, Instructions, Internal Documents, Other Regulatory Documents – are approved by the Airline or other relevant bodies and are in force directly between the passenger and the Airline.
1.10. Online air ticket sales website and mobile applications – the official website of the Airline www.turkmenistanairlines.tm and the mobile applications of the Airline turkmenistanairlines, located on the Appstore and PlayMarket platforms, including a website and mobile applications designed to facilitate passenger familiarization with the rules of the Airline, and also developed to provide the passenger with the opportunity to issue and return an electronic air ticket from any place where there is an Internet connection, and to use the services of the Airline operating online.
1.11 Payments – contains detailed information about payment for the issued air ticket. After paying for the air ticket, the passenger must complete the necessary registration procedures to receive the air ticket, and the air ticket details will be reflected in the personal account. After receiving the air ticket electronically, the passenger can review the air ticket in the personal account, download it electronically, and return it online.

2. GENERAL PROVISIONS

2.1. The online air ticket sales website and mobile applications are designed to search for information about the selected flight route, the Airline's flights, and the Airline’s rules, as well as to purchase air tickets online. The online ticket sales website and mobile applications operate exclusively in accordance with the following:
- Current laws and regulations of Turkmenistan.
- Approved Rules, instructions, orders, and other regulatory documents of the Airline.
2.2. This “Agreement” is an agreement on the provision of services for the online purchase of air tickets and additional services at current prices, through the official mobile applications of the Airline and the online air ticket sales website turkmenistanairlines.tm and the turkmenistanairlines mobile applications.
2.3. The passenger uses the Airline’s website to register for services provided on the website www.turkmenistanairlines.tm, which confirms the validity and indisputability of the agreement with the passenger and the terms of the online air ticket (i.e., it is a document confirming the acceptance of the agreement and the terms of the online air ticket and the passenger).
2.4. By agreeing to the terms and conditions set forth above, the passenger accepts the terms and conditions of this agreement between the passenger and the Airline's website and expresses their consent to all the terms and conditions of this agreement for online ticketing with the passenger. (Acceptance of the agreement and conditions for online ticketing with the passenger is equivalent to entering into an agreement with the terms and conditions set forth in the rules of the online ticketing website.)
2.5. Passenger regulations, flight schedules, and other information provided by the Airline are posted on the Airline's website for passengers to read, review, and agree to.
2.6. Passengers purchasing air tickets online may purchase tickets for themselves and their family members. (The Airline is not responsible for any problems arising from third parties or individuals who have committed unlawful acts, as all ticket sales transactions are carried out by the Airline and are communicated openly to all passengers.)
2.7. If a passenger who purchased an air ticket online, for various reasons, purchased the ticket from a third party without paying for it themselves, the Airline will require the passenger to provide supporting/evidence documents for a refund. In the event of a dispute between the passenger who purchased the ticket and the person who issued the ticket, the Airline will take appropriate measures. The phone number and IP address used to access the personal account where the ticket was purchased will be blocked from purchasing the ticket.
2.8 If it is established that a passenger/client/third party is purchasing multiple air tickets online, the phone numbers entered for the personal account will be completely cancelled (in case of complaints or if it is discovered that the client is purchasing multiple air tickets.)
2.9 In the event of a passenger’s violation of clauses “2.6,” “2.7,” and “2.8” of the “GENERAL PROVISIONS” and the Airline’s failure to refund funds to a passenger who has committed illegal actions without the appropriate documents for a refund, the Airline shall not be liable for any disputes arising between the passenger/client/third parties and the passenger who was issued a valid air ticket.
2.10. By confirming the rules of the online ticket sales website, passengers guarantee that they are at least 18 years of age and confirm their legal capacity and age of majority.
2.11. In the event of a change in the departure time or cancellation of an air ticket purchased through the website www.turkmenistanairlines.tm of Turkmenistan Airlines, an open joint-stock company, the Airline will refund the ticket based on the relevant Airline documents to the passenger's satisfaction.
2.12. Alternatively, with the passenger's consent, the air ticket will be rescheduled to another date and route based on the relevant document. If the passenger has provided written consent electronically, or if the air ticket is confirmed and fully refunded, the refund will be processed in accordance with the Airline's terms and conditions.

3. USING OF THE TURKMENISTANAIRLINES.TM WEBSITE

3.1. Payment for electronic air tickets is made in the national currency of Turkmenistan – manats – or in foreign currency in accordance with the Airline’s current rules, fare regulations, and other Airline documents.
3.2. Payment for air tickets is made using electronic bank cards and bank payment systems accepted for payment on the online air ticket sales website and in the Airline’s mobile applications. The passenger/payer is fully responsible for compliance with the terms of payment for the air ticket and the payment card used, as the passenger is solely responsible for paying for the flight. (The Airline does not process payments for air tickets purchased online.)
3.3. The authenticity of an air ticket purchased by a passenger online can be verified on the Airline’s website www.turkmenistanairlines.tm or at ticket sales points, by telephone, in the passenger's personal account, or using the QR code on the front of the downloaded air ticket when purchasing it.
3.4. The Airline is not responsible for the accuracy and correctness of the information provided by passengers electronically when purchasing an air ticket on the Airline's website (i.e., when purchasing an air ticket, the passenger must fill in all necessary information themselves; the Airline does not enter any data).
3.5. When purchasing an air ticket on the online ticket sales website and in the Airline's mobile applications, passengers can review and agree to the Airline’s terms and conditions, and then purchase the air ticket by clicking the button confirming their agreement.

4. RULES FOR PURCHASING AN ELECTRONIC AIR TICKET AND IMPLEMENTING PASSENGER TRANSPORTATION

4.1. The fare for the passenger’s chosen route is determined by the Airline’s fare/fare agreement/conditions, regulations/rules, and fees. An electronic air ticket is issued electronically in an automated system and is available for review and viewing on the Airline's website.
4.2. Before purchasing an electronic ticket, passengers must familiarize themselves with the terms, fare, conditions, and general rules of the ticket on the Airline’s website, as well as the rules for online ticket sales, including information about the passenger and other documents. To purchase an electronic ticket, passengers must register in their personal account by providing their phone number, first and last name, email address, password, and confirmation code received via SMS from the Airline's short code “0804” (or, if the number has been changed, to a different one). The documents posted on the Airline's website in the “Reviewing the Rules” section are an integral part of this collective agreement on online ticket sales and the passenger policy. By purchasing an air ticket in any form, the passenger confirms that he/she has read the terms of this Agreement, the Rules for issuing and paying for air tickets online, the Tariff Rules, the Privacy Policy, the Instructions for canceling and returning air tickets, the Instructions for exchanging air tickets online, the Rules for the carriage of passengers, baggage, and cargo by international air transportation, and the Rules for the carriage of passengers, baggage, and cargo by domestic air transportation in Turkmenistan, and that he/she accepts all of the terms and conditions.
4.3. The passenger independently purchases an air ticket, reviewing the terms of the Agreement and the online air ticket terms with the passenger, as well as the text, fare, and fare application conditions. The passenger has the opportunity to review all the terms and conditions of the air ticket prior to purchasing and paying for the air ticket.
4.4. The air ticket issued electronically is entered into the system within a certain time limit set by the Airline. To ensure that the Airline does not reserve seats, the Passenger must pay for the air ticket within a certain time limit, including filling in information about the air ticket and paying for the air ticket by the passenger through banking services.
4.5. The passenger makes payment independently in accordance with the terms of the Agreement and the regulations published on the paying bank's website. Ticket payment is made by going to the paying bank's secure page.
4.6. Purchasing an online air ticket consists of five steps:
- In the first step, the passenger must register in their personal account using their phone number to purchase an air ticket. Using the various functions of their personal account, the passenger can view their air ticket history at any time, request a refund, and access various additional features.
- In the second step, the passenger selects the most convenient flight route and familiarizes themselves with the terms of this Agreement, the Airline's regulations, passenger carriage rules, and fare application conditions.
- The third step consists of purchasing an air ticket for the selected flight. When purchasing an air ticket, after selecting the flight route on the website and in the mobile applications, the passenger must fully complete the passenger information and all specified fields on the required air ticket. (The Airline or ticket sales offices do not complete this information; the passenger must fully and accurately complete their personal information. The Airline is not responsible for any incorrect personal information.)
- In the fourth step, the passenger pays for the ticket online and transfers the amount clearly indicated on the website of the booked ticket.
- In the fifth step, after the passenger confirms the information provided electronically on the ticket and pays for the ticket through the bank payment system, the ticket is automatically issued.
4.7. If errors or inaccuracies made by a passenger during ticketing are discovered, the Airline assumes no liability. Upon receipt of the electronic ticket, the passenger must contact an Airline employee at the phone numbers or email address listed on the website to verify and clarify the information received from the passenger. If the passenger fails to contact an Airline employee, the Airline assumes no liability for any passenger claims related to ticketing errors, loss of passengers, trip cancellations, etc.
4.8. After paying for an air ticket, the passenger must verify receipt of the ticket within 24 hours and ensure the information entered is complete and accurate. After receiving the ticket, the passenger can download it by clicking the “Download” button. It will be recorded in the passenger's personal account history and can be viewed at any time. If the passenger has not received the ticket, they must contact the Airline and send documents confirming the ticket issuance to the email address, or they can check the ticket themselves through their personal account.
4.9. Any change to a passenger’s personal information, such as their last name, first name, or date of birth, on an existing ticket will result in the ticket being cancelled and the fares agreed upon on the ticket being invalidated. Changing the passenger's personal information on the ticket requires cancellation and reissuance. If the passenger has paid for the ticket and the tickets have been downloaded, refunds will be issued in accordance with the Airline's rules, minus any penalties established by the Airline. Therefore, the passenger assumes all possible commercial risks (issuance of a new ticket, fare change, refund/non-refund, etc.) for actions related to errors and inaccurate personal information.
4.10. In the event of incorrect passenger information being provided when selecting the date of air travel, the return and reissue of the air ticket will be carried out in accordance with the Airline's rules, with the deduction of all penalties established by the Airline.
4.11. The passenger, by paying for an electronic ticket, agree to all terms, conditions, and restrictions associated with air travel. (When purchasing an air ticket, information is posted on the website and in mobile applications for passengers to review, and a special button is provided for passengers to express their consent.)
4.12. If a passenger wishes to return their ticket after downloading it, they can do so in several ways on the website www.turkmenistanairlines.tm and in the turkmenistanairlines mobile applications.
First, after the passenger has completed the online ticket registration process in their personal account and received a full confirmation via SMS, they can independently return the ticket through their personal account by filling out the appropriate confirmation fields and buttons.
Second, in the event of a banking or technical failure with the card used for payment, the passenger can return the ticket by following the steps described in the "Ticket Refund" section.
Third, if the passenger pays through another party (or third parties), the Airline bears no liability for any disputes or other reasons arising between them. Refunds for online tickets are transferred directly to the card used for payment.
4.13. The passenger who has purchased an air ticket for several or more persons/passengers is obligated to inform all passengers participating in the flight of all flight conditions and other necessary information. The airline is not responsible for failure to inform passengers of flight conditions or other necessary information.
4.14. Multiple air tickets for the same route and date cannot be issued in the name of a single passenger. The simultaneous existence of multiple tickets for the same route and date is called a "repeat online ticket." If a duplicate online ticket is discovered, the Airline reserves the right to cancel all duplicate tickets, including those already issued, without prior notice. In this case, refunds will be made in accordance with the Airline's rules, minus any penalties established by the Airline (a duplicate online ticket means the freezing of seats on board the aircraft). Therefore, the client/passenger bears all possible commercial risks associated with their actions related to the issuance of a "repeat online ticket" for any passenger (issuing a new ticket, price changes, refunds/non-refunds, etc.).пассажира (оформление нового билета, изменение цены, возврат/невозврат и т.д.).
4.15. When booking an air ticket, passengers must remember that all flights must be operated in the exact sequence specified on the air ticket. A passenger's failure to appear for any flight will result in the cancellation of all remaining flights (flight segments). Refunds will be issued in accordance with the fare conditions.
4.16. When choosing a flight route, passengers must independently determine the visa regulations and requirements of the countries through which they travel and contact the relevant authorities. Also, if passengers are flying with carry-on baggage, cargo, live animals, etc., they must independently determine the baggage handling regulations at these transit points at airports and other relevant authorities (for clarification, please contact the relevant authorities).
4.17. If a passenger is interested in the refund and reissue policies for a selected route, this information will be clearly displayed upon ticket purchase, and the terms and conditions for applying the additional airfare will be posted on the website.
4.18. Since passengers fill out their air ticket themselves, they assume responsibility for the accuracy of the entered data and personal information. Passengers are required to enter the last and first names of passengers as shown on the air ticket form, and if a passport is presented at check-in, strictly as shown on the passport. Changing the last and first names of passengers on an existing ticket is technically impossible and will result in the ticket being refunded, the air carriage agreement being terminated, and the passenger being required to issue a new ticket. Ticket refunds are processed in accordance with the Airline's rules, with the deduction of all penalties and expenses established by the Airline. The Airline is not responsible for incorrect data or incorrectly entered personal information that results in the passenger being denied carriage by the Airline or authorized government agencies.
4.19. In cases where a passenger plans to transport special baggage (e.g., animals, sports equipment, oversized cargo, etc.), an application for permission to transport such baggage must be submitted by the passenger before paying for the air ticket. Confirmation of the possibility of transporting such baggage must be obtained from the Airline before issuing travel documents, as the carriage of such baggage may be prohibited.
4.20. If a passenger is a person with special circumstances, or if special conditions of transportation are required for them (pregnant women, passengers with limited mobility or those requiring special medical care, etc.), it is necessary to agree on the details of transportation with the Airline by sending a request through the electronic ticketing system.
4.21. In the cases specified in clauses 4.19 and 4.20, the passenger is obligated to notify the Airline of their specific condition and any special requirements for carriage, as well as the presence of special baggage, prior to issuing an electronic ticket on the Airline's website. Reissue of the ticket and payment of its cost will only be processed after the Airline confirms the passenger’s suitability for carriage; otherwise, the request may be rejected.
4.22. The passenger is required to provide his/her full contact information when filling out their air ticket details so that they or other passengers can be contacted in the event of an emergency during the flight. (The Airline is not responsible for discovering that the passenger's information entered by the Airline is incomplete or not used to report any problems to the passenger.)
4.23. The passenger can verify the authenticity of their ticket for each flight on their purchased air ticket in the “Air Ticket History” section of his/her “Personal Account”. We recommend checking the departure and arrival times, flight number, and departure and arrival terminals before the flight, as these are subject to change by the Airline without prior notice.
4.24. If, when purchasing an air ticket online, a passenger specifies both an outbound and a return flight, but does not use the first "Coupon" flight for the outbound flight and uses the second “Coupon” flight for the return flight, the cost of the first unused air ticket will not be refunded.

5. ONLINE PAYMENT FOR AIR TICKET

5.1. The online air ticket price is displayed on the turkmenistanairlines.tm website, in mobile applications, and on the electronic ticket presented to the passenger, along with all additional details. The air ticket price is not final and is not guaranteed until the Airline issues the ticket, confirming the availability of the offer specified on the ticket.
5.2. The passenger pays for the air ticket by credit card or other payment system indicated on the website.
5.3. Online payment for air tickets by bank card:
5.3.1. The airline accepts bank card payments through the payment service provider's electronic payment system. Passengers are prompted to enter their bank card details and confirm their authorization. If necessary, the SMS notification system notifies passengers of the authorization results by sending an SMS message with an identification code. Funds are debited from the card solely for the purpose of ticket issuance. The airline is not responsible for any losses or risks incurred by the client due to the actions or inactions of the payment service provider, or for payments made through electronic payment systems or online systems (the airline does not charge a commission for banking services).
5.3.2. Payment for an air ticket by bank card must be made directly by the passenger—the cardholder. If the passenger's bank card is transferred to another person, intentionally or unintentionally, for payment, the passenger assumes all associated risks and agrees that in this case, the air ticket will be considered paid for by the passenger. In this case, the Airline is released from liability.
5.3.3. The procedure for making payments by bank card is described on the website.
5.3.4. Data transfer to the electronic payment system is carried out in compliance with all security measures. The airline forwards passenger data to an authorized server via a secure communication channel. The data is transmitted in encrypted form and stored only on the dedicated server of the Payment Provider's payment system.
5.3.5. Authorization by bank card is carried out on the website of the payment provider's payment system. If the Provider has reason to believe that an action contains elements of fraud, it reserves the right to refuse such action. The airline is not responsible for the actions of the provider.
5.3.6. To prevent the unauthorized use of bank cards during payment, all air tickets purchased on the website, those due for payment, or those already paid for by bank card may be verified. To confirm the identity of the bank cardholder and their right to use it, the person who purchased the air ticket is required, upon request by the Payment Provider, to send a copy of the relevant page of the bank cardholder’s passport – a copy of the page paired with the Passenger's photo – as well as a copy of the bank card by fax or a scanned copy by email. If the passenger fails to present the required documents or if their authenticity is in doubt, the Airline reserves the right to cancel the air ticket without explanation. In this case, the cost of the air ticket, if paid, will be refunded to the passenger's card. If necessary, the Airline may charge the passenger additional fees for ticket issuance, cancellation, correspondence with the passenger, and refunds.
5.3.7. When purchasing an air ticket for themselves or their family members and paying with their bank card, the passenger is obligated to read and agree to the following:
- In the event of a refund/reissue of an air ticket issued in the name of a specific passenger by other third parties, the Airline has no right to refuse the passenger a refund/reissue in accordance with current legislation.
- In this case, the passenger cannot be refunded, as they are not the person who made the payment, but the corresponding portion (the remaining cost of the passenger's air ticket after deducting all necessary fines and fees) will be returned to the customer's bank card as the person who paid for the ticket;
- In this case, the Airline will not additionally inform the passenger of the reasons for the partial refund of the air ticket cost.
- The passenger resolves all settlement issues with passengers, as well as any questions arising in connection with this situation, independently and bears full responsibility for the use of a bank card to pay for air tickets for third parties.
5.3.8. If a passenger expresses a desire to return/reissue air tickets for third parties who have received them, and the Airline has doubts about the authenticity of these requests, the Airline reserves the right to inquire about the passenger's intentions regarding the air ticket and take no action until a response is received and the passenger's true intentions are confirmed.
5.3.9. In the case of payment by bank card, refunds to the passenger will be made in all cases, in accordance with the terms of this Agreement, only to the bank card used by the passenger to make the payment.

6. RETURN AND REISSUE OF AIR TICKETS

6.1. The passenger may return his/her air ticket using their personal account. This agreement is terminated upon the passenger’s return of the air ticket and the Airline’s refund in accordance with the requirements.
6.2. If a passenger returns a paid ticket, it will be linked to the phone number used to purchase the ticket in their personal account, and the passenger can return the ticket using their personal account. However, if for any reason the passenger encounters technical issues when returning the ticket, they must complete the information required to cancel the ticket in the “Air Ticket Refund” section on the Airline’s website, indicating their bank details and any additional required information, and then proceed with the appropriate actions based on the information provided.
6.3. A passenger can cancel a downloaded air ticket by following the appropriate steps step by step, in accordance with the instructions posted in the passenger's personal account and in the “Air Ticket Refund” section on the Airline's website.
6.4. Completion of all relevant stages of the air ticket refund procedure by the passenger constitutes termination of this Agreement by the parties.
6.5. Refunds to the passenger equal to the cost of the air ticket, following termination of the passenger's air carriage agreement, are made in the manner specified on the website, in the amount calculated by the Airline, taking into account the refund time, Airline penalties, and deductions of applicable fees.
6.6. Refunds to the passenger are made by bank transfer to the bank card or bank account specified in the refund request. (When refunding funds, the Airline will conduct a verification and transfer the funds to the passenger's card from which payment was made. If the payment card has expired or another account has been opened, the refund will be made after the bank receives supporting documents.)
6.7. A request to terminate the air carriage agreement (air ticket refund) may only be accepted by the Passenger, whose bank card was used to make the payment. Upon termination of the air carriage agreement (air ticket refund), a refund will be made to the Passenger. Funds will be returned to the Passenger, as the bank card holder, on the card used to pay for the air carriage. Financial transactions between the Passenger and the air ticket purchased by third parties do not apply to the Airline, and Passenger claims regarding the Airline's failure to repay funds will not be accepted. The Passenger, who is the bank card holder, is obligated to inform the Passenger of this Agreement.
6.8. The passenger must familiarize themselves with the terms and conditions of the air ticket and the Airline's rules when purchasing an electronic air ticket. If any terms and conditions of the air ticket, including cancellation, refund, or changes to the issued air ticket, are unclear to the customer, the passenger must clarify the necessary information with the Airline.
6.9. If a passenger returns a paid air ticket, the refundable amount, less applicable fees and subject to the rules established by the Airline, will be transferred to the passenger's specified account/bank card.
6.10. If a passenger returns/reissues air tickets paid for using this method, refunds are only possible by bank transfer to the details specified by the passenger.
6.11. When a passenger returns/reissues air tickets paid for using the procedure specified in this Article, the rules and restrictions set forth in Section 5.3 of this Agreement shall apply.

7. LIABILITY OF THE PARTIES

7.1. The parties shall be liable for failure to fulfill their obligations and for failure to fulfill them in due order under this regulation and the agreement with the passenger, in accordance with the procedure established by this collective agreement and the regulation on online air tickets and the current legislation of Turkmenistan.
7.2. All information regarding flight schedules, seat availability, fares and the terms of their application, as well as other terms and conditions of the services offered, is posted on the Airline's website in full, in the same form in which the information is provided by the direct providers of these services and their authorized representatives in the online ticketing systems. The Airline is unable to independently verify the information provided by the services and cannot guarantee the absence of inaccuracies therein. Therefore, the Airline shall not be liable for incorrect information regarding services, or for any damage or loss caused to passengers due to errors in the information.
7.3. The Airline shall not be liable for adverse events or losses arising from events and circumstances beyond its control, or for the illegal actions (inactions) of third parties, in particular:
- in the event of the inability to fulfill its obligations due to the passenger's incomplete or untimely provision of information and documents, or the passenger's violation of the terms of this agreement or document requirements;
- the Airline's actions (changes, cancellations, rescheduling, or delays of flights) for the passenger and for the safety, loss, or damage of the passenger's baggage, cargo, and documents throughout the flight. In these cases, the Airline shall be liable to the passenger in accordance with established rules and the current legislation of Turkmenistan.
- as a result of restrictions on the passenger's rights to enter/exit Turkmenistan by authorized bodies of Turkmenistan;
- The Airline shall not be liable for the consequences of violations by passengers of customs and border requirements, visa regulations, baggage rules, or rules of conduct in the transit and destination countries.
- for the passenger's and passengers' failure to possess travel documents registered by the Airline;
- for failure to appear for check-in, at the departure point, or for passenger and passenger delays;
- for failure by passengers to comply with the rules of conduct on board the aircraft established by the Airline;
- for the absence of registered passports and relevant documents required for check-in upon flight departure;
- for the authenticity and correctness of documents (the accuracy and completeness of the information contained therein);
- for the inability of a passenger to issue an air ticket (or return an air ticket) due to a malfunction of the passenger's communication equipment, equipment malfunction, etc.
7.4. The Passenger confirms and warrants that they have read and agree to the following:
- the Airline’s air carriage rules and fare conditions, including the terms of refund and reissue of air tickets;
- passport and other document requirements, including passport validity and expiration dates;
- responsibility for compliance with customs and border regulations;
- the passenger is fully responsible for the validity of passports required for border crossing and for the accuracy of the information contained in these documents;
- the passenger is responsible for familiarizing themselves with the requirements for obtaining and obtaining the necessary visas in the countries of transit airports specified in the air service;
- Deportation of a passenger with invalid entry or exit documents is carried out solely at the passenger's expense. The passenger must independently obtain the necessary information from the consulate of the relevant country.
- The passenger is obligated to familiarize themselves with and comply with all requirements of the departure country, including those related to obtaining visas or other documents for the export of children and animals, permits for the export of weapons, art objects, and other permits and agreements upon exit. The airline is not responsible for the passenger's ignorance of or failure to comply with these requirements.
- The airline is not liable for damages caused to the airline by the passenger's illegal actions when resolving issues with third parties and other authorities.

8. CONFIDENTIALITY

8.1. Passenger Information:
When booking an electronic ticket through the website, passengers provide the following information:
- Personal information;
- Contact phone numbers;
- Email address;
- Additional payment systems. Banking/payment services are provided on their own pages.
8.2. By providing their personal data on the website during the purchase of an electronic air ticket, the passenger consents to its automatic completion.
8.3. The Airline uses the data for the following purposes:
- to fulfill its obligations to the passenger;
- to evaluate and analyze the performance of the website and mobile applications.
8.4. Disclosure of information received by the Airline:
8.4.1. Disclosure of information is prohibited, except in cases provided for by applicable regulations.
8.4.2. The Airline is not responsible for information provided by the passenger in a publicly accessible form on the website and in mobile applications.

9.FORCE MAJEURE

9.1. The Parties shall be released from liability for partial or complete failure to fulfill their obligations under this Agreement and its provisions if such failure resulted from force majeure circumstances arising after the conclusion of the Agreement due to extraordinary events that the Parties could not foresee or prevent. Force majeure circumstances include: floods, fires, earthquakes (including, but not limited to, restrictions on currency transactions), epidemics and other natural disasters, war or military action, etc.
9.2. In the event of the occurrence of the circumstances specified in clause 9.1 of this Agreement, each Party shall notify the other Party thereof in writing within 5 (five) calendar days. A Party citing force majeure circumstances shall promptly provide the other Party with documents issued by competent government authorities confirming the occurrence of such circumstances and, if possible, assessing their impact on the Party’s ability to fulfill its obligations under this Agreement.
9.3. Failure to notify a Party of the occurrence of force majeure circumstances (in accordance with clause 9.2) shall deprive the Party of the right to cite such circumstances as the reason for non-performance or improper performance of its obligations.
9.4. If the events specified in clause 9.1 and their consequences continue for two (2) consecutive months, the Parties may hold additional negotiations to determine other appropriate methods for implementing the Agreement.
9.5. If force majeure circumstances continue for more than six (6) consecutive months, each Party has the right to terminate this Agreement with respect to the unfulfilled portion of the Agreement. In this case, the Parties shall not be liable to the other Party for damages incurred as a result of termination of the Agreement in accordance with this Article.

10. RIGHT TO REGULATE AND RESOLVING DISPUTES

10.1. All disputes and disagreements arising from this Agreement shall be resolved in accordance with the current legislation of Turkmenistan.
10.2. All disputes arising between the parties in connection with the execution, modification, or termination of this Agreement shall be resolved through negotiation. If it is impossible to resolve disputes through negotiation, the dispute shall be referred to the Arbitration Court of Turkmenistan in accordance with the current legislation of Turkmenistan.
10.3. The court’s decision is final and binding on the parties.
10.4. If a court finds any provision of this Agreement invalid, this shall not invalidate the remaining provisions.

11. OTHER TERMS

11.1. By accepting/confirming the collective agreement and the online ticket sales regulations, the passenger fully agrees to its terms and guarantees payment for the ticket in full, including all taxes and fees.
11.2. The parties shall be liable for failure to fulfill their obligations under this collective agreement and the online ticket sales regulations, or for failure to properly fulfill them, in accordance with the procedure and conditions established by this agreement, the online ticket sales regulations, and the current legislation of Turkmenistan.
11.3. The Airline shall not be liable for the inability of the passenger to issue (or return) an air ticket due to communication line interruptions, equipment failure, etc.
11.4. The Airline shall not be liable to the passenger for any violations or actions beyond its control, including those of third parties.
11.5. The passenger is fully responsible for the authenticity of all documents required to use the service provided and to carry out air transportation. The passenger is obligated to familiarize themselves with and comply with all requirements for documents required upon exiting and entering the destination country, as well as during transit, including the need for visas and visa registration requirements, the validity of passports, powers of attorney, and other documents.