Instruction for online air ticket refund via the online air ticket sales website turkmenistanairlines.tm and the turkmenistanairlines mobile applications of Turkmenistan Airlines (hereinafter referred to as the Airline).

Since online air ticket purchases require registration in the Personal Account, passengers who purchased air tickets can return them electronically through their Personal Account. Refunds will only be made to the bank card used for payment.

1. Passengers can view all their air tickets by logging into their personal account.

2. Passengers log into their personal account by entering their phone number and password through a browser from any mobile application or computer and select their air ticket in the “Air Ticket History” section.

3. A button will then appear to download or cancel the air ticket.

4. Passengers can download their air ticket electronically anywhere by clicking the “Download Air Ticket” button.

5. By pressing the refund button, the passenger can split the tickets of the departing passengers or return all tickets. In this case, the refund for the flight will be processed within 3 days in accordance with the airline's fare terms. If suspicious purchases are detected on the passenger's behalf, or if technical issues arise, the airline will conduct the appropriate procedures to resolve the issue, after which the passenger's refund will be processed.

6. When a passenger’s funds are refunded, they are credited only to the payer's card.

7. The Airline is not liable if a passenger’s air ticket is returned without their knowledge. This is because the passenger logs into their personal account and returns the air ticket, and the Airline is not liable if it is determined that a third party returned the air ticket “if it was purchased by someone else”.

8. If it is determined that funds were not returned to the passenger's payment card solely due to technical reasons, please complete an application and send copies of the following documents online to info@turkmenistanairlines.tm. Click the “APPLICATION” button.

8.1 A copy of the passenger’s passport.

8.2 A copy of the payer’s passport.

8.3 Bank details confirming the payment has been processed or not.

8.4 A power of attorney issued by a notary office of the Ministry of Justice of Turkmenistan to an authorized person who paid for the air ticket, if the passenger's air ticket was not paid for by his close relatives (in accordance with the Family Code of Turkmenistan, close relatives are considered to be parents (including adoptive parents), spouses, children (including adopted children), grandparents on both sides, grandchildren, full and half brothers and sisters).

8.5 The electronic application must be fully and correctly completed and submitted.

9. We inform you that your air travel will be cancelled based on your written cancellation request or after you click the button to return your air ticket electronically, and it will not be possible to restore it.