“Terms and Conditions between the Passenger and the Airline’s Website” mean that by purchasing an air ticket online, you agree to the rules, regulations, and instructions of the Airline providing the air ticket.

Furthermore, when purchasing an air ticket online, you must enter all information in full. If the air ticket is purchased by a third party, the Airline is not responsible for any disputes that may arise between the passenger and a third party, or for any illegal actions or violations identified by other authorities.

If malicious software is detected in the Airline’s online ticket purchasing system, on the turkmenistanairlines.tm website, or in the mobile app, or if any illegal activity is committed, access to your personal account and IP address for online ticket purchasing will be restricted, and the Airline will take appropriate measures to prevent such violations, illegal activities, and malicious activity.

1. Passenger purchasing air ticket must register for their personal account using their phone number.

1.1 To register for their personal account, passengers must enter their phone number, email address, and personal password. (Please note that unlawful violations of the rules are not permitted when registering for a personal account. Full information and details of the Airline’s measures are available on the website.)

1.2 To register in your personal account, identification numbers will be sent to the passenger’s phone number via SMS message +0757 (or if the Airline changes the phone number) to verify the passenger, and registration will be completed after the confirmation numbers sent by the passenger are correctly entered.

1.3 Re-registration using the same phone number or email address is not possible.

1.4 Once logged into the personal account, the password entered by the passenger must not be shared with anyone else, and the Airline bears no liability if it is disclosed.

1.5 you experience any issues logging into your personal account, please immediately email the reasons and a photo to itgroup@turkmenistanairlines.tm. (If possible, please send a video recording.)

1.6 To ensure the Airline provides you with an online ticket, passengers must correctly and completely fill out the information on the www.turkmenistanairlines.tm website and in the turkmenistanairlines mobile app within 15 minutes (the time limit) and purchase an air ticket within the time allowed by the banking service. (This is necessary to prevent the air ticket from being automatically frozen in the system.)

1.7 In case of non-payment for other reasons, provision of incorrect information by the passenger, as well as upon expiration of the period specified when placing the order for the air ticket, the air ticket will be automatically cancelled.

2. After registering in their personal account, the passenger can select a flight route and purchase an air ticket.

2.1 The passenger must select the desired route, the number of passengers, and fill in the required fields for purchasing an air ticket: “First Name, Last Name”, “Date of Birth”, “Passport Information”, payer’s contact information, etc. (This information may be required by the Airline for various communication purposes).

2.2 After the passenger has fully and correctly filled in all required fields, having selected online payment services, they must, on the bank's payment page, fully and correctly enter their personal card payment details, CVC code, first name, last name, etc., in accordance with information security measures. The CVC code can be obtained from the back of the card or by contacting their servicing bank.

2.3 After all required information is fully and correctly entered, the bank payment system confirms the passenger's payment has been successfully processed, and the passenger immediately receives a PNR number and can download the ticket. They can also view and download the entire ticket history electronically through their personal account.

2.4 If the information entered by a passenger when submitting an air ticket is incomplete or incorrect, the Airline will not correct the air ticket data by more than three letters, and the Airline will bear no liability. However, if the passenger changes their passport series or changes their last name due to marriage when issuing an air ticket, they must notify the Airline by email at info@turkmenistanairlines.tm along with all supporting documents.

2.5 If a flight operated by Turkmenistan Airlines Open Joint-Stock Company is rerouted or otherwise notified, the passenger must be notified. The Airline will call or send an SMS to the phone number provided when purchasing the ticket. The Airline will not be held liable if the phone number provided is not yours but belongs to someone else, your phone number is disconnected, or you are not notified for other reasons. (The Airline will only notify the phone number and email address provided when purchasing the ticket.)

2.6 If, when purchasing an online air ticket on the website of Turkmenistan Airlines Open Joint-Stock Company, another passenger purchased the air ticket for you and you request a refund, only the passenger who has registered and logged in to their personal account can return the ticket, and the refund will be made to the payer's card. (The Airline is not liable for any illegal actions.)

2.7 The Airline is not responsible for disputes between passengers who have purchased an air ticket, or for other reasons.