Privacy Policy

The Open Joint Stock Company "Airline "Turkmenistan", hereinafter referred to as the Airline, undertakes to ensure the confidentiality of information about its customers.

We care about the protection of personal information that you transmit to the Airline through our website, following the rules to keep it safe and use it only for lawful purposes.

We will never knowingly share your personal information with third parties, except to use it to process your request, without first obtaining your permission or unless we are under a legal obligation.

You can always verify the information you have provided to us by contacting us.

Data protection

We take reasonable steps to protect data from unauthorized access, alteration, disclosure or destruction. This includes internal reviews of data collection, storage and processing practices and security measures, as well as physical data security measures to prevent unauthorized access to the systems in which we store personal data.

We provide access to personal customer data only to those employees, suppliers and agents of the Airline who need this information to operate, develop and improve our services. These persons must maintain the confidentiality of this information on a contractual basis.

Security policy

To ensure the security of your personal information when booking flights on the website, the SSL (Secure Sockets Layer) protocol with 128-bit encryption technology is used to securely transfer your data. This connection encrypts all of your personal information, including your credit/debit card number, so that it cannot be read during transmission over the Internet.

If your Internet browser does not support SSL, we recommend that you update your current browser version to the latest one in order to increase the level of security of your transactions, otherwise, the transfer of your personal information may not be secure enough, and in this case the Airline will cancel assume all responsibility.

Email Newsletter

By subscribing to Airline services such as email newsletters, you hereby authorize the Airline to use your email address to send you newsletters and other communications such as surveys and special offers.

If you no longer wish to receive newsletters from the Airline, you can opt out of this service at any time by clicking on the “Unsubscribe” link at the end of the email.

Cookie policy

Cookie (cookies) is a small piece of data transmitted from the site and temporarily stored in the user's browser. The browser then returns the cookie to the web server the next time it tries to open the corresponding site's page. Cookies allow a website to personalize your visit and improve the user experience when you visit the site again. uses cookies to collect information about how visitors use, to remember visitor preferences (eg country, language) and to create visitor profiles for retargeting. Tracking is anonymous and contains no personal information about you.

By visiting, you agree that Turkmenistan Airlines places cookies on your device.

User personal data processing policy for the mobile application "Turkmenistan Airlines"


This Privacy Policy describes how Turkmenistan Airlines collects, uses and protects the personal data of users of its mobile application. We are committed to protecting the privacy and security of your personal data in accordance with data protection laws and regulations.

Collected data

When using the mobile application "Turkmenistan Airlines" we may collect the following categories of personal data:

- User information: first name, last name, date of birth, contact information (such as email address and phone number).

- Data for booking and purchasing tickets: data on flights, destinations, dates, passengers and other data related to booking and purchasing tickets.

- Information about payments: data about payment cards, bank details and other data necessary for processing payments.

- Application usage information: data about your interactions with the application, including pages visited, preferences and settings.

Purposes of data collection

We collect personal data of users for the purpose of:

- Providing access to the functionality of the mobile application "Turkmenistan Airlines".

- Processing bookings and purchasing tickets.

- Alerts users about the status and changes in their flights.

- Providing quality service and user support.

- Improvements to the functionality and usability of the application.

- Compliance with data protection laws and regulations.

Consent to data processing

By using the mobile application "Turkmenistan Airlines", you provide your explicit consent to the collection, processing and storage of your personal data in accordance with this Policy.

Data protection

We take the necessary technical and organizational measures to ensure the security of your personal data. All collected data is stored on secure servers and processed in accordance with modern security standards.

Transfer of data to third parties

We may share your personal data with third parties such as payment processing partners or support services. All data transfers are made in accordance with applicable law and in accordance with this Policy.

User rights

You have the right to request access to your personal data, to correct, correct or delete incorrect data, and to restrict the processing of your data. You can also revoke your consent to data processing at any time.

Policy changes

We reserve the right to make changes to this Personal Data Processing Policy. Any changes will be posted on our website or mobile application.


Questions or claims regarding the protection of your personal data by AAOT "Turkmenistan Airlines" you can send to We will reply to you as soon as possible.

To view and change your personal data, as well as to make claims regarding the use of your personal information by the Airline, you can send a relevant written request and a copy of your identity document to the address:

OJSC “Airline “Turkmenistan”

Ashgabat 744008


Phone : +99 312 391747 / 391893